Imagine this scenario. You see a certain electronic product—- say, a brand new cell phone— from a certain store outlet. It looks good and you like it. So you go inside the store, and ask the saleslady about it. The accommodating clerk hands you the cellphone.
You subject the device to a cursory testing while inside the store to find out if it functions properly. It does. Satisfied, you make the purchase.
Back home, you use the newly-bought cell phone the whole morning when it suddenly conks out. The screen goes blank. No matter what you do, it does not power up.
At this point, you have three choices. One, if you are rich, you can simply throw the cellphone into the river and buy a new one. Problem solved. Two, you can bring back the phone to the store outlet and have it replaced or fixed. If you opt for this one, it would entail canceling your scheduled tasks for the day to make the trip.
Three, you fume mad over this defective product and angrily call up the cellphone company’s help desk.
Most customer choose the last option. They dial the company’s phone number expecting that someone from the company will respond to their needs.
Indeed, someone would take the call. But too often, that someone does not originate from the phone company office. The person at the other end of the line answers from a call center. If you are fuming mad and feel cheated with the product, you tend to dump your anger at the call center agent who answers your call. You rant and shout. You make demands. But remember that if you do this, the customer service representative will most likely hang up the phone.
To get the desired results, here are customer’s phone etiquette when calling a call center:
BE CALM
Stay calm and do not shout. Realize that the call center agent did not manufacture the defective cell phone you just purchased. He or she is a lowly employee paid to answer your call.
If you come up with ranting disgust, you are just barking at the wrong tree. So remain calm.
BE COURTEOUS
Before a call center can attend to the nature of your call, he will first ask you certain questions like your name, address, birthday,etc. This is for verification purposes. Call center reporting software or call center management requires this protocol. Don’t curse the call center agent. Instead, answer the questions properly.
BE SPECIFIC
Since you are complaining about a defective cellphone in this instance, kindly state your problem clearly. Give the necessary details like the name the product, model number, name of the store outlet you purchased it from, the date and time, etc. Giving this information will greatly help and speed up the kind of help you need.
LISTEN WELL
As soon as the call center agent process your issue, he or she will respond appropriately. Listen well. In this particular instance, you bought a defective cellphone and you either want it replaced or repaired. If you want it replaced, he or she will give instructions on how to proceed. If you want it repaired, she will then set the necessary appointment. Whatever it be, it’s a good idea to listen well.
CONFIRM AND SAY THANK YOU
After giving you instructions on how to proceed, kindly confirm what you understand. Most customers simply hang up the phone after hearing the call center agents instruction, not knowing the basic information given to them. They fee lost afterwards. Under these circumstances, customers will have to make a repeat call.
This is a waste of time. It would be best if you confirm the instructions given to you before ending the call. You see, this is proper call center management. Say something like, Miss, let me see if I get you correctly.
A solitary sign-on solution could alleviate this problem, as well as make the adjustment from shared accounts to single accounts easier on the business and also the employees.
With an SSO option, workers will certainly still just be called for to remember a solitary set of credentials, which is one-of-a-kind for every employee. This permits the organization to get rid of the common represent compliance requirements without significantly disrupting business treatments.
Conformity is an intricate concern in lots of industries and also companies understand all too well that there are significant penalties as well as prospective penalties for not fulfilling the laws and laws. Some major compliance regulations in the United States, including the Medical insurance
Mobility and also Liability Act (HIPPA), the Control Objectives for Info and also Related Innovation (COBIT) and Sarbanes Oxley Act (SOX), call for businesses to make sure particular standards within their organizations, including defense of data and also full disclosure.
Numerous crucial HIPAA requirements consist of workstation protection, access controls, audit controls and also person or entity authentication. HIPAA protects the use and also disclosure of person information as well as ensures that health care companies have the right safety and security steps in place to protect patient data.
COBIT, which is released by the IT Governance Institute, additionally provides “a generally applicable and also accepted specification permanently IT protection and also control methods that gives a referral structure for management, users and also IS audit control and also security specialists.” On top of that, SOX is a set of bookkeeping responsibility specifications for all publicly traded business in the USA.
When checking out conformity requires there are numerous towns that organizations concentrate on and frequently have problem abiding by. Some of the problems that organizations face in conference compliance are:
Often, in lots of companies, particularly in healthcare facilities and in medical care settings, workers have a shared account with various other workers, implying that they all visit with the very same credentials to access the systems and applications they need to execute their works.
Several companies are getting rid of shared accounts, though, as a result of not having the ability to inform which staff member did what while logged in. For conformity factors, companies need to be able to record what each worker is doing on the business’s network.
To meet HIPAA conformity they also have to have the ability to record that the user is and also just what their duty remains in the organization. This restricts any common accounts or simultaneous logons. Furthermore, SOX compliance needs there to be “partition of tasks”:
Just getting rid of shared accounts could create problems given that employees will certainly then have to remember a number of brand-new collections of credentials for each and every system or application. For business compliance requirements in Africa Compliance SA can help you.
As health insurance plan try to measure the acuity of brand-new patients via the Affordable Treatment Act’s healthcare marketplace exchange, medical facility audit groups will see a huge influx of commercial risk change audits and linked medical record requests. As well as the deluge is expected to continue, from the initial quarter of 2015 with the direct future.
These first audits will certainly be conducted during the exact same time period as Health and wellness Efficiency Data & Details Set (HEDIS) and also various other plan audits. Now is the moment for medical facility audit teams to ready their soldiers for the upcoming maelstrom.
Expertise is Power
It is vital that both parties– payers and suppliers– recognize the sorts of audits payers are conducting, as well as the factors behind them. Commonly, health insurance plan audits parallel internal and external audits currently being performed by the provider; prior knowledge of this is essential to minimizing redundancies. To that end, suppliers ought to educate staff on these 6 most typical health insurance plan audits as well as their particular timeframes.
Health insurance plan and also payers carry out these audits to make sure medical record information verifies insurance claims data received, as well as to establish if other persistent problems exist that could not have actually been sent with the claim.
The obligation is on strategies to show that their clients have the threats, problems and comorbidities specified in the claims. If verified, Medicare helps support the strategies. Threat Modification audits are similar to the high quality renovation audits performed by suppliers and also, because of this, are very important to providers and also payers alike.
HEDIS audits evaluation a subsection of the health plan group with a focus on particular measures, such as diabetic issues surveillance. The info is reported to the National Board for Quality control (NCQA) where a quality report card by health insurance is then created.
Furthermore, CMS uses HEDIS data to place health insurance efficiency for the Medicare Benefit health plans; CMS could punish payers for decreasing top quality scores. Service providers additionally gain from HEDIS performance rankings, because they can be made use of to assess the top quality of health insurance plan during agreement arrangements and as part of liable care company (ACO) arrangements. Like the danger modification audits pointed out over, HEDIS audits can benefit both sides.
This rise in health plan audits emphasizes the progressively pushing demand for healthcare facilities to systematize all audit monitoring functions. Beyond centralization of audits, simplifying interactions with payers, educating audit monitoring teams, and efficiently tracking all audit information are very important tricks to getting ready for the year in advance.
Centralization motivates partnership among team members, while at the same time leaning processes to save personnel time, dollars, sources and enhance denial handling. Focusing on far better interaction in between service providers as well as payers likewise cuts costs while aiding to alleviate the adversarial influence and also stress pertaining to commercial audits. Education between payer and also company audit teams is essential as both sides try to comprehend demands, procedure records and also satisfy deadlines. Information evaluation of all records sent to strategies throughout audits is crucial; the more data gathered, the greater the assistance for company knowledge (BI).
No matter which health plan auditor sends out a document request, suppliers ought to record durable demographic data regarding each instance examined. Details ought to be taken in into audit intelligence and general fad outcomes utilized to guide procedure improvement efforts, reduce future earnings threat, and inform handled treatment having. Top auditing firms in South Africa provide auditing solutions to various types of companies.
Season six of Game of Thrones had everything: Time travel, necromancy, dragons, shame… It also had 7.4 million tagged posts and 8.2 million searches here on Tumblr (that’s through the duration of the season, April 24th to June 26th, 2016). We analyzed literally everything tagged #GOT and #Game of Thrones for this special edition of Fandometrics.
Jon Snow had the biggest year (of course) with more than 1.5 million of the 7.4 million GOT posts tagged with character names. To illustrate your absolute favorites, we now bring you charts!
Top Ships
There were more than half a million posts about 13 different pairings during season six. Interestingly, most didn’t use the common portmanteaus (think: Stucky) that are popular with modern ships. 61% of the tags used a classic “character 1 x character 2" naming structure instead. Here are your favorites:
You have probably heard that some companies are using call tracking software to monitor their marketing efforts and measure ROI. If you are looking to do the same and wondering how all this works, you’ve come to the right place.What is Call Tracking Software?
Call tracking will tell you which marketing methods and advertising campaigns are generating phone calls, and which aren’t. If you are investing in online marketing that involves directing people to your website, it’s easy to track what works and what is not working with a tool like google analytics. But if your marketing efforts requires potential customers to call a phone number, how do you know which channels are yielding the best results? Thats where call tracking comes in.How does it work?
What call tracking software does is give you the capability to instantly and cheaply create local or toll-free phone numbers so that you can monitor and isolate calls coming from your various marketing channels – TV Ads, Pay Per Click, Print, Web Campaigns, Social Media etc. What is neat about this process is that you can assign nicknames, labels and tags to these numbers so that the information you collect can easily be searched and tracked. These numbers can help you track both offline and online marketing efforts more easily. You will be able to tell what makes your phone ring and it will allow you to track, record and analyze the information so you can do more of what works and stop or tweak what is not working.
I(Tommy) originally started writing the EP, the vocals and instrumentation, and then started recruiting people to try out for the project. Kyle actually tried out for bass, but when the original screamer didn’t make the cut it and it turned out Kyle was phenomenal at what he does we brought him in to write his parts for the EP. The rest of the process was trying out lots of talented musicians to fill the rest of the roles. The whole process took about a year while the whole thing was underwraps, then we came out kinda full force outta no where. Where did the band name originate from?It means a lot of different things, but really it’s kinda got that “yes man” mentality. We’re always go, go, go, as a band and the name somewhat exemplifies our attitude of taking on any challenge.
Where do you guys draw your influences for your music?
From all over the place, I personally was not super into this kind of music until the past few years, whereas everyone else in the band was. Brandon is into heavier for instance and Kyle has been with the genre throughout post-hardcore’s evolution. I was more of a Taking Back Sunday type of guy, but my vocal roots definitely have a gospel soul Michael Bolton kinda background. I was never good at singing originally, so I said what style takes the most talent and I’ll learn it. Kyle is just all over with his vocals, he can basically do any type of scream you want, and he kills it. The instrumentation draws a bit on all of rock musics genres, we try to keep it unique and technical while making it easy to listen and nod your head to… our tabs are a testament to that. It even has some dubstep and hardstyle influence, I spent a decade as a touring DJ before TnSn so it was natural to include some of that vibe.
Television: Disbelief (of how long that damned summer was).
⬆ After six long years, winter finally arrives in Westeros. Game of Thrones is No. 1. ⬆ Big Brother 18 made other shows cry uncle, rises six spots to No. 5. ☆ Pretty Little Liars’ seventh season earns the show a big, handsome No. 9.
Movies: Bargaining (with your relative to borrow their young child so you can see Finding Dory).
⬆ Shove it, Nemo. Finding Dory is No. 2. ⬆ Suicide Squad is still showing signs of life, moves up to No. 4. ☆ Getting ready for a side of Star Wars with your Star Wars? Rogue One returns to No. 8.
Music: Guilty (pleasures are still just pleasures).
⬆ It’s not all in their head: Fifth Harmony slides up four to No. 4. ⬇︎ All werkwerkwerkwerkwerk and no play makes Rihannafall to No. 8. ☆ Kanye, who is a musical artist you may have heard of, returns at No. 5.
Celebrities: Anger (that one cannot actually punch the fictional Ramsey).
☆Kit Harrington (No. 5) reveals he accidentally punched (the actor who plays) Ramsey in the face. Twice. ☆ Samira Wiley (No. 14) attended NYC Pride and summoned a Poussey riot. ⬇︎ Kim Kardashian literally falls to No. 17.
Games: Depression (was inevitable if you contributed to Mighty No. 9’s Kickstarter).
☆ Mighty No. 9debuts at No. 6 amid tons of controversy, leading some to wonder if it just should’ve just been 86’ed. ⬆ The power of one Splatfest propelled Splatoon eight spots ahead to No. 9.
Web stuff: Acceptance (that Bo has hit his Fando peak for his latest release).
⬆ Tumblr born and bred Check, Please! (@omgcheckplease) comes in at No. 6. ☆ Joe Suggreturns at No. 17 after news that he will be releasing a second graphic novel. ⬇︎ Oh no, Bo! Burnham falls four to No. 13.
The use of coffee today is more and more widespread. From coffee at the house to the office coffee vending machines when we have a complimentary minute. Among the quickest pick-me-ups is coffee weather in the early morning or when the mid-day low starts.
This is why the coffee device is necessary for the workplace. It raises performance it makes one healthier and reduces job place tension. It raises one’s state of mind, makes one even more sharply and also reinforces short-term memory.
All positive features for the workplace. But in today’s work area, it is not only important to have coffee, however, to have excellent coffee since no body wishes to drink horrendous coffee. The Lavazza Blue system using Nectar coffee vending equipment’s solutions this problem. Good coffee makes a great coffee shop cappuccino as well as results in delighted staff.
Technical advancements in the field have additionally resulted in a broader selection as well as better quality of beverages being readily available in today’s coffee vending machines. The coffee equipment come with stirrers, sugar, cups and milk consisted of. This leads to a cleaner work area. This could possibly save money for cleaners or lower the irritability of unclean break areas.
So a better job area is a much more effective job area. The price of a coffee for your staff could be little compared to the cost savings in efficiency. Additionally extremely usually highly paid team could spend hours of time visiting the neighborhood cafe for a coffee. The cost is not only the income paid but the unmeasurable costs when staff are not at the workplace.
The antioxidants fight inflammation an underlying cause of several chronic conditions. For instance joint inflammation, atherosclerosis and all sorts of cancer cells. They also reduce the effects of complimentary radicals, which take place normally as a part of daily metabolic functions, however, which could trigger oxidative anxiety that causes persistent disease.
Antioxidants keep us healthy at the micro-level. They secure cells from harm. Chromogenic acid, an essential antioxidant found practically solely in coffee, is additionally believed to help stop the cardiovascular disease.
In addition to offering a short-lived boost in human brain task and memory, routine coffee consumption could help stop cognitive decrease associated with Alzheimer’s illness and also various other types of dementia.
In one promising Finnish research, scientists discovered that consuming three to five mugs of coffee daily at midlife was related to a 65 percent decreased danger of Alzheimer’s and dementia in later life. Surprisingly, the study authors likewise determined the impact of tea drinking on the cognitive decrease, however, found no association.
How it functions: There are numerous concepts about just how coffee could help protect against or secure versus cognitive decrease. One functioning concept: caffeine stops the build-up of beta-amyloid plaque that could contribute to the start and development of Alzheimer’s.
Researchers additionally think that due to the fact that coffee drinking might be associated with a lowered threat of kind 2 diabetes, a danger element for mental deterioration. Cappuccinos in South Africa contain healthy ingredients.